Buyer can contact seller about any issues with an order.
Digital items
Digital items aren’t eligible for returns or exchanges.
We are always here to make our customers happy.
Additional non-returnable items
- Gift cards
- Downloadable software products
Refunds
No refunds unless item is damaged
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item if available, send us an email at contact@leesfunkycreations.com
Shipping returns
To return your product, you should contact us at: contact@leesfunkycreations.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Print-On-Demand Shipping & Returns Policy
Because our items are custom-made specifically for you, our production, shipping, and return processes work a bit differently than traditional retail stores. Please read our guidelines below to understand how your order is handled.
- Multiple Shipments / Split Delivery
We partner with different global print networks (Printful, Printify, and Gelato) to give you the highest quality products.
- What this means for you: If you order different types of products at the same time (for example, a piece of engraved jewelry and a graphic t-shirt), your items may arrive in separate packages at different times.
- You will receive a separate tracking number for each package as soon as it leaves its respective printing facility. You will never be charged extra shipping fees for split deliveries.
- Production & Processing Times
Every item on our store is printed or engraved on demand after you place your order. We do not hold pre-made stock.
- Production Time: It typically takes 2 to 5 business days to manufacture, quality check, and pack your custom item.
- Shipping Time: Once production is finished, standard shipping takes an additional 3 to 7 business days for domestic orders (longer for international destinations).
- Please factor in both production time and shipping time when estimating your delivery date.
- Damaged, Defective, or Wrong Items (Our Guarantee)
We want you to love your custom gear. If a manufacturing partner makes a mistake, we will fix it immediately at no cost to you.
- If your item arrives damaged during transit, has a broken clasp/chain, or has a printing defect, please contact us within 7 days of delivery.
- Do not send the item back. Instead, email us at contact@leesfunkycreations.com with:
- Your order number.
- Clear photos showing the damage, engraving issue, or defect.
- Once verified, we will issue a brand-new replacement order to our print facilities or process a full refund.
- Buyer’s Remorse, Wrong Sizes, or Address Errors
Because each item is permanently custom-printed or custom-engraved directly for you, our automated fulfillment systems cannot accept standard returns or exchanges for buyer’s remorse.
- Sizing: Please consult our product sizing charts carefully before purchasing apparel items. We cannot offer free replacements or refunds if you accidentally order the wrong size.
- Address Corrections: Your shipping information is sent directly to our printing networks automatically. If you input an incorrect or incomplete address at checkout, we cannot change it once production begins. If a package is returned to our printer due to an invalid address, you will be responsible for the reshipping costs.
Need help?
Contact us at contact@leesfunkycreations.com for questions.